Shipping Policy

Swarnprabha Masale delivers across all states and union territories of India. We currently do not offer international shipping. If your pincode is in a remote or restricted zone, our team will contact you before confirming the order.

• Orders placed before 2:00 PM IST on business days (Monday–Saturday) are processed the same day.
• Orders placed after 2:00 PM IST or on Sundays and public holidays are processed the next business day.
• During festive seasons or sale periods, processing time may extend by 1–2 additional business days.
• Custom or bulk orders may require 3–5 business days of processing time.

• Metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 2–4 business days.
• Tier-2 and Tier-3 cities: 4–6 business days.
• Remote areas, hills, and North-East states: 7–10 business days.
• All timeframes are estimates and may vary due to courier delays, weather conditions, or local disruptions.

• Free shipping on all orders above ₹499.
• Orders below ₹499: flat shipping charge of ₹60.
• Remote area surcharge (as defined by our courier partners): ₹30–₹80 additional.
• COD (Cash on Delivery) handling fee: ₹30 additional on all COD orders.
• Shipping charges are calculated and displayed at checkout before payment.

• We ship through reputed courier partners including Delhivery, BlueDart, Ekart, Shadowfax, and India Post (for remote PIN codes).
• The courier partner is selected based on your delivery location and order size to ensure the fastest and safest delivery.
• We do not allow customers to choose a specific courier partner for standard orders.

• Once your order is dispatched, you will receive an email with your AWB (tracking number) and a tracking link.
• You can also track your order from your dashboard at swarnprabha.in/dashboard under "My Orders".
• Tracking information is updated within 24 hours of dispatch.
• For any tracking issues, contact us at info@swarnprabha.in with your Order ID.

• All spices are packed in food-grade, airtight packaging to preserve freshness and prevent leakage.
• Orders are further sealed in corrugated boxes or bubble-wrapped pouches for transit safety.
• We use tamper-evident seals on all packages. Please do not accept a package if the outer seal is broken.
• We are committed to minimising plastic use wherever possible in our packaging.

• If delivery fails due to wrong address, recipient unavailability, or refusal to accept, the courier will attempt 2–3 more deliveries.
• After 3 failed attempts, the package is returned to us (Return to Origin — RTO).
• For prepaid orders that are RTO'd, we will contact you to arrange re-delivery at an additional shipping charge of ₹60.
• If you do not respond within 7 days of RTO notification, a partial refund (order value minus shipping charges) will be issued.

If your order arrives damaged due to transit mishandling, please take clear photographs immediately and email us at info@swarnprabha.in within 48 hours of delivery. We will arrange a replacement or full refund at no extra cost. Please refer to our Return & Refund Policy for the complete process.

Email: info@swarnprabha.in | Phone: +91 98765 43210 | WhatsApp: +91 98765 43210. Our team is available Monday to Saturday, 10:00 AM to 6:00 PM IST.